Dropship Policy

We submit all dropship orders same or next day, Monday through Friday, 8am to 4pm CST. We do not submit orders on the weekend or major holidays. Dropship orders are shipped from Greensboro, NC within 5 to 7 days after Hill Country Kids Clothing submits the order. Once a dropship order has been submitted, cancellations or any changes will result in a $25.00 fee. No changes are possible after an order has been shipped. All shipped days are estimated. Please allow for extra time during holidays and sales.

All dropship items are sent via UPS Ground. Dropship items can only be sent to the continental US. Dropship orders will not be delivered to Alaska, Hawaii, or the US Virgin Islands. Dropship orders cannot be shipped internationally. UPS can only deliver to physical addresses, no PO BOX orders will be accepted. Once the order leaves the warehouse, Hill Country Kids Clothing is not liable for UPS delays.

CANCELLATIONS, RETURNS & SHORTAGES

Orders may be canceled by email. For cancellations, email customer service at customerservice@hillcountrykidsclothing.com. Canceled orders will be subject to a 40% restocking fee. Canceled orders will be refunded with store credit ONLY. Returned orders may be subject to a 40% restocking fee. Return requests should be made through our customer service email. Return request emails must be received within 48 hours of receiving your order. All return request emails must include the following information, name as it appears on the order, order number, address where order was sent, and reason for return request. No returned merchandise will be accepted without written authorization from Hill Country Kids Clothing. Shortages and damage claims must be reported within 48 hours of receipt of merchandise. Hill Country Kids Clothing reserves the right to change our return policy without notice.

PROBLEMS WITH ORDERS

We have a customer service email so we may better take care of problems you may have with an order. Our email address is customerservice@hillcountrykidsclothing.com. We ask that all claims be made within 48 hours of receipt of your order. Regretfully, we do not ship replacements by air for shortages or damaged merchandise.

BREAKAGE

We pack your orders with great care. If you should receive an order in broken or damaged condition, please email our customer service within 48 for instructions. In the event that a UPS claim is made for damage to merchandise, the original packing material must be held for two weeks for inspection by UPS.

QUALITY

We strive to offer our customers the highest quality items at exceptional values. In our painted items, we make every attempt to ensure our color is consistent, but slight variations may occur. Because our items are handmade, occasionally there are slight variations in the finished size and color.