Refund policy

Returns / Refunds

Items eligible for Returns

Hill Country Kids MUST be notified via email within 48 hours of postmarked delivery for any potential returns.
Item(s) must be postmarked within 48 hours from us accepting the return via email. If your item(s) are not postmarked with 48 hours, unfortunately we can't offer a store credit.
Item(s) must be unused, unwashed and in the same condition in which you received it. It must also be in the original packaging.
ALL RETURNS will be issued in the form of store credit. NO EXCEPTIONS.
ALL RETURNS will be subject to a 20% restocking fee. NO EXCEPTIONS.
If the item is sold out in our store when you are trying to return for store credit, it will not be accepted.
Deal of the Day items are not eligible for return.
We only offer STORE CREDIT for returned items. You will receive your store credit via email. We DO NOT issue refunds to original method of payment. Shipping costs are not included in the store credit and will not be refunded.
We DO NOT offer exchanges for any items. If you need to exchange an item, please return your original order and use the store credit that was emailed to you.
Once an order is placed, Hill Country Kids will NOT cancel OR refund an order due to a mistake made by the customer for any reason. NO EXCEPTIONS.

Items NOT eligible for returns

Deal of the Day item(s)
Holiday items
Clearance or mystery items of any kind
Bathing suits for any reasons, due to health issues :)
Items that are sold out in our store
Any item(s) $9.99 or less or purchased during a sale where the discount is 35% or More.
Item(s) that have been worn or washed
T-shirts (t-shirts/sweatshirts are made to order and cannot be returned under any circumstance)

Do I pay for returns ?

You will be responsible for the shipping cost when you are initiating a return. We do not provide return labels.
Original shipping fee will not be returned in any circumstance.

How do I start a return?

Please email us at CustomerService@HillCountryKidsClothing.com for further information

DAMAGED/WRONG ITEM RECEIVED

If you receive a damaged or wrong item, please email us at CustomerService@HillCountryKidsClothing.com with your order number and a photo of the damaged or wrong item within 48 HOURS of receiving your package.

RECEIVED DAMAGE PACKAGE

If you receive a damaged package, please email us immediately at CustomerService@HillCountryKidsClothing.com. Your email MUST include the following:

Picture of the damaged package
Picture(s) of any damaged clothing
Picture of the packing slip

In order for us to assist in filing a claim with the post office you MUST keep the original packaging your order came in. We will NOT file a claim until we have all needed info for the claim. Hill Country Kids will initiate the claim with the United States Postal Service. The customer is then responsible for providing all required information to complete the claim. Delay in providing required information may result in a denied claim.

PRICE ADJUSTMENTS

Once and order has been placed, under no circumstances will Hill Country Kids offer any price adjustments due to sales or for any other reason.

DEAL OF THE DAY

Any item(s) advertised as a “Deal of the Day” are NOT eligible for returns, cancelations, or store credit. ALL SALES ARE FINAL
“Deal of the Day” limits will be strictly enforced
“Deal of the Day” orders can be canceled by Hill Country Kids Clothing without notice

We reserve the right to cancel an order at any time or to change any of our policies at any time.

We are not responsible for damages due to item(s) being washed or worn