Shipping policy
SHIPPING POLICY
- IN STOCK items Ship within 3/5 Business Days (Monday through Friday)- Usually Sooner!
- Shipping time frames can change at any time depending on order volume, stock, or any other unforeseen circumstances.
- If your packaged has been “DELIVERED” and you have not received it, contact your local post office.
- We are NOT responsible for delays with the postal service.
- We are NOT responsible if the item(s) does not reach you in time for ANY holidays.
- We are NOT responsible for packages that are delivered to the wrong address.
- We are NOT responsible for lost/stolen packages.
- Once an order has left our warehouse, we are NOT responsible any packages.
LOCAL PICKUP POLICY
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Pick up hours are Monday through Friday, 8am to 4pm CST. Closed all major holidays.
- Customers must email us at customerservice@hillcountrykidsclothing.com to schedule a date and time for pickup.
- Orders must be picked up within 48 hours of agreed upon time and date
- Any order not picked up within the 48 hours, will be returned to stock
- Orders that are returned to stock will incur a 20% re-stock fee
- Any monies left over will be returned to the customer in the form of store credit ONLY